Privacy Policy

A legal disclaimer

Our Commitment to Privacy

Milestone Hire Co respects your privacy and is committed to protecting the personal information we collect from clients, website visitors, and business contacts.

This Privacy Policy explains how we collect, use, store, and share personal information when providing our services.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Event address and venue details
Billing and payment information
Information provided through enquiries, bookings, forms, or correspondence
Any other information reasonably required to provide our services

How We Use Your Information

Milestone Hire Co collects and uses personal information to:

Respond to enquiries and provide quotes
Process bookings and manage services
Process payments and manage invoices
Deliver, install, and collect hire items
Communicate with clients regarding bookings and services
Provide customer support
Improve our services, operations, and website functionality
Comply with legal and regulatory obligations

Payment Processing (Stripe)

All payments are securely processed through Stripe.

When you make a payment, your payment details are collected and processed directly by Stripe in accordance with its own privacy and security policies.

Milestone Hire Co does not store or have access to your full credit or debit card details.

We only receive information necessary to confirm payments, manage bookings, and reconcile transactions.

For more information on how Stripe handles personal information, please refer to Stripe’s Privacy Policy.

Sharing of Information

Milestone Hire Co does not sell, rent, or trade personal information.

We may share personal information where required to deliver our services, including with payment processors, delivery contractors, venue operators, or professional advisers.

Information may also be disclosed where required by law or regulatory obligation.

Website & Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.

Clients may disable cookies through their browser settings; however, some website features may not function correctly as a result.

Data Security

Milestone Hire Co takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

While security measures are in place, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Marketing Communications

Where permitted by law, Milestone Hire Co may send promotional emails, updates, or special offers.

Clients may unsubscribe from marketing communications at any time.

Access & Correction

Clients may request access to, or correction of, their personal information at any time by contacting Milestone Hire Co using the details provided on our website.

Changes to This Policy

Milestone Hire Co reserves the right to update this Privacy Policy at any time.

Any changes will be published on our website and take effect immediately upon publication.

For any questions about this Privacy Policy or how personal information is handled, please contact Milestone Hire Co using the contact details provided on our website.