Terms & Conditions

​

Balloon Garland Information

• Balloon garlands are recommended for undercover use only.

• Please advise if your event is on grass, in direct sunlight, or outdoors, as additional hire items or installation requirements may be necessary to maximise durability.

• Balloon garlands have an approximate maximum lifespan of 6 hours, depending on weather conditions, temperature, and sun exposure.

• We recommend scheduling delivery and setup as close as possible to your event start time.

• If your preferred delivery or setup time is unavailable, please contact us and we will do our best to accommodate your requirements.

 

Booking Confirmation

Bookings are not confirmed until:

• A deposit has been paid; and

• Written email confirmation has been received from Milestone Hire Co.

 

Dates, hire items, and availability cannot be guaranteed until both requirements have been been met.

 

Payments

• Full payment is required no later than 7 days prior to the event date.

• All invoices must be paid by the due date stated on the invoice.

• Failure to make payment by the due date may result in cancellation of the booking, forfeiture of the event date, and/or cancellation of services.

 

Cancellation Policy

• Deposits are non-refundable unless otherwise agreed in writing by Milestone Hire Co.

• A $50 administration fee applies to all cancellations made more than 7 days after the original booking date and will be deducted from any refundable payment.

• Cancellations made within 48 hours of the event date will incur the full booking amount and are not eligible for a refund.

• Cancellations made more than 48 hours prior to the event date may be eligible for a refund, less any applicable administration fees.

 

Delivery & Collection

• Delivery and collection services are available within a 50km radius of Brisbane CBD.

• Delivery pricing includes the first 25km complimentary, with additional travel charges incorporated into the quoted delivery fee where applicable.

• Clients must ensure clear and safe access for delivery and collection.

• A responsible adult aged 18 years or over must be present at the agreed delivery and collection times.

• If no representative is present, Milestone Hire Co reserves the right to leave items in a safe location, reschedule delivery or collection, or charge additional attendance fees.

 

Venue Access & Additional Charges

Clients are responsible for advising Milestone Hire Co of any access restrictions prior to booking.

Additional fees may apply where:

• Delivery or installation requires the use of stairs;

• Lift access is unavailable or restricted;

• Hire items need to be transported more than 5 metres from the designated unloading area; or

• Site conditions require additional labour, equipment, or setup time.

 

Any additional charges will be communicated where possible prior to installation.

 

Venue Approvals, Permits & Third-Party Restrictions

• Clients are solely responsible for obtaining any venue approvals, permits, permissions, council authorisations, or other approvals required for their event.

• Milestone Hire Co is not responsible for bookings that cannot proceed due to venue restrictions, permit requirements, missing approvals, or directions issued by venue management, councils, or regulatory authorities.

• No refunds will be provided if installation is refused, delayed, restricted, or cancelled due to the client failing to obtain the necessary approvals or permissions.

 

Hire Item Relocation

• For safety, insurance, and liability reasons, hire items must not be moved, relocated, altered, dismantled, or repositioned by clients, guests, venue staff, or third parties.

• Only authorised Milestone Hire Co staff may move or modify installed hire items.

• Milestone Hire Co accepts no responsibility for damage, injury, or loss arising from the unauthorised movement or modification of hire equipment.

 

Outdoor Use & Product Lifespan

• Indoor or undercover use is strongly recommended for all hire items, particularly balloon installations.

• Where hire items are installed outdoors, on grass, in direct sunlight, or exposed to weather conditions, Milestone Hire Co cannot guarantee product lifespan, appearance, stability, or performance.

• Milestone Hire Co accepts no liability for deterioration, movement, damage, deflation, discolouration, or reduced lifespan caused by weather conditions, heat, wind, rain, sunlight, uneven surfaces, or other environmental factors outside of our control.

 

Wet Weather Policy

In the event of severe, unsafe, or unsuitable weather conditions, Milestone Hire Co cannot guarantee installation or service delivery.

 

Where possible, we will work with clients to provide an alternative solution. However, refunds may not be available where services have already been prepared, allocated, or commenced.

 

Work Health & Safety

Milestone Hire Co operates in accordance with Queensland Work Health and Safety legislation and reserves the right to refuse installation, pack down, delivery, or collection where conditions are deemed unsafe for staff, contractors, guests, or the public.

Clients are responsible for ensuring:

• Safe and reasonable access to the venue;

• A hazard-free setup and pack down area;

• Appropriate supervision of children around hire equipment; and

• Hire items are used only for their intended purpose.

 

Milestone Hire Co reserves the right to cease work immediately if unsafe, abusive, aggressive, intoxicated, unlawful, or threatening behaviour is present at the event site.

 

Responsibility & Liability

Milestone Hire Co is not liable for:

• Guest behaviour;

• Injuries resulting from misuse of hire items;

• Damage caused by guests or third parties;

• Loss or damage caused by weather conditions; or

• Delays, interruptions, or cancellations resulting from venue restrictions, emergencies, road closures, weather events, or circumstances beyond our reasonable control.

 

Responsibility for hired items transfers to the client upon delivery or installation and remains with the client until collection.

 

Respectful Conduct

Milestone Hire Co maintains a zero-tolerance policy towards abusive, threatening, discriminatory, harassing, or disrespectful behaviour directed at our staff, contractors, or representatives.

 

We reserve the right to refuse or cancel services where such behaviour occurs.

 

Care of Hire Items

All hire items must be treated with care and returned in the condition they were provided.

Clients may be charged for:

• Missing items;

• Excessive cleaning;

• Repairs;

• Replacement costs; and/or

• Any damage resulting from misuse, negligence, weather exposure contrary to recommendations, or unauthorised alterations.

 

Any damaged, broken, stained, or missing hire items may result in partial or full forfeiture of the security deposit. Additional repair or replacement costs may apply where damages exceed the deposit amount.

​

Photography & Marketing

Milestone Hire Co reserves the right to photograph and/or film our hire items and styling installations at events for portfolio, marketing, and promotional purposes, including use on our website, social media platforms, advertising materials, and other business publications.

​

Where photographs or videos clearly identify guests or include personal details, we will seek appropriate consent where required by law. Clients who do not wish for images of their event setup to be used for marketing purposes must notify Milestone Hire Co in writing prior to the event date. While we will make reasonable efforts to accommodate such requests, this may not apply to images already published or where Milestone Hire Co's products form part of broader venue or supplier content.

​

Acceptance of Terms

By proceeding with a booking, paying a deposit, or accepting delivery of hire items, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions.