Refund Policy

Payments, Deposits & Cancellations

• Bookings are not confirmed until a deposit has been paid and written email confirmation has been received from Milestone Hire Co.

• Full payment is required no later than 7 days prior to the event date.

• All invoices must be paid by the due date stated on the invoice.

• Deposits are non-refundable unless otherwise agreed in writing by Milestone Hire Co.

• A $50 administration fee applies to all cancellations made more than 7 days after the original booking date and will be deducted from any refundable payment.

• Cancellations made within 48 hours of the event date will incur the full booking amount and are not eligible for a refund.

• Cancellations made more than 48 hours prior to the event date may be eligible for a refund, less any applicable administration fees.

• No refunds will be provided where installation is refused, delayed, restricted, or cancelled due to the client failing to obtain the necessary venue approvals, permits, permissions, or council authorisations.

• Refunds may not be available where services have already been prepared, allocated, commenced, or where cancellation is due to circumstances outside of Milestone Hire Co's control.

• Failure to make payment by the due date may result in cancellation of the booking, forfeiture of the event date, and/or cancellation of services.